Aged-care statement check · A$29 one-off · General information, not legal, financial, or care advice
Upload the provider's statement. CareLedger reads every line against the published Support at Home and residential aged-care fee rules, marks what looks wrong (with the dollar amount and the rule it appears to break), and drafts the questions to put to the provider. It is for family members managing a parent's aged-care bills. One statement costs A$29, AUD GST incl., one-off. It is general information about published rules: never legal, financial, or care advice.
A$29 AUD, GST incl., one-off per statement. No subscription. Read-only: no account access, no money movement.
Illustrative example of the audit format, not a real statement. All figures are fictional.
Start free, before you pay us anythingOPAN · 1800 700 600The Older Persons Advocacy Network's advocates are free, independent, and confidential, and they do this every day. CareLedger is not affiliated with OPAN; we point you there first because free expert help should come before a paid check. [verified 2026-09-30]
01 · How it works
A calm, dignified process. The report comes only to you. What happens next is your call.
A PDF or photo of the provider's quarterly statement. You'll confirm you have authority to share it: for example as an appointed representative, an enduring power of attorney for financial matters, or with the older person's consent.
Every charge checked against the published fee rules. Plain English, dollar amounts, and rule citations you can verify yourself. See a sample report (illustrative).
A ready-to-send set of questions for the provider with the exact figures and rule references, plus the escalation path if they don't fix it. You send it when you're ready. We never contact anyone on your behalf.
02 · What it checks
Findings are general information about published fee rules, not legal, financial, or care advice. Every finding cites its primary source.
Support at Home covers around 390,000 participants as of June 2026 [verified 2026-06-30, via ABC reporting].
HELF rules are residential aged care only; fee-cap treatment varies by program [verified 2026-09-28].
03 · Your other options
Honestly: a paid check is one route among several, and for many families the free ones are enough. Here's the full menu. What no free route gives you is the written, line-by-line audit with rule citations and a query pack, for any provider, at a fixed one-off price.
| Option | What you get | Cost |
|---|---|---|
| OPAN advocate | A free, independent advocate who talks it through and can help you raise it with the provider. 1800 700 600 [verified 2026-09-30]. | A$0 |
| Quality and Safety Commission | A formal complaint path if the provider won't fix it: 1800 951 822 (free call) [verified 2026-09-30]. | A$0 |
| Read the rules yourself | The fee rules are published on health.gov.au and myagedcare.gov.au. Slower, but free. Every CareLedger finding cites its source so you can do exactly this. | A$0 |
| CareLedger audit | The line-by-line check, dollar amounts with rule citations, the query pack, and a clean bill of health in writing when there's nothing wrong. | A$29 |
| Paid adviser or lawyer | Personalised advice or legal action: the only route that can do either. Ask for a fixed-fee quote first. | Varies |
CareLedger is general information about published fee rules. It is not legal, financial, or care advice, and it never claims legal outcomes.
04 · Pricing
A$29 AUD, GST incl., per statement audit. No subscription, no upsells. And if the statement is clean, you get that in writing too: peace of mind is part of the product.
STATEMENT AUDIT
Findings report with dollar amounts and rule citations, plus the provider query pack. Read-only: no account access, no money movement, ever. Uploaded statements are used only to produce your audit and are deleted after 30 days.
Our guarantee: if your audit report is not delivered within 2 business days of payment, you get a full refund on request within 30 days, no arguments. Full terms: terms.html#refund.
05 · Said plainly
General information about published aged-care fee rules, applied to a statement you supply.
We say this plainly, because it matters.
06 · Questions
A$29 AUD, GST incl., one-off per statement audit. Findings with citations, a query pack for the provider, and a clean bill of health when there's nothing wrong. Read-only, private, OPAN-first.